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Refund policy

You may return most new, unopened, factory sealed items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Note that special orders and custom anodized and/or lasered markers and accessories are not returnable and are subject to the Anodizing & Lasering Terms. If Adrenaline is the manufacturer of your product, please visit our Returns Center for return, warranty and repair assistance. If Adrenaline is not the manufacturer of the product, please direct all warranty and repair issues, including defects out of the box, to the appropriate manufacturer.   

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an eligible item for refund, exchange or warranty service please visit our Returns Center and complete all sections. If you cannot find your order number, visit your Account for your order history. Your return will be reviewed and, if eligible, an RMA will be issued which should be placed on the outside of the box and in the documentation inside the box as well. Do NOT return any product without an RMA.

Unfortunately, we cannot accept returns on sale items or gift cards.


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